Question 1

What's included in support hours?

Accepted Answer

Support hours cover text edits, image updates, minor layout changes, plugin updates, security monitoring, and small fixes. Major functionality changes or design overhauls are quoted separately as they require planning.

Question 2

Can I cancel my care plan anytime?

Accepted Answer

Yes, care plans are month-to-month with 30-day notice. There are no long-term contracts or cancellation fees. We believe in earning your business every month.

Question 3

What if I need more support hours?

Accepted Answer

If you use your included hours, additional support is available at our hourly rate. We'll notify you before exceeding your plan's hours. Many clients upgrade to the next tier if they consistently need more hours.

Question 4

Do you monitor my site 24/7?

Accepted Answer

We use automated monitoring tools that check your site's uptime, security, and performance. If issues are detected, we're notified immediately and take action during business hours (or urgently for critical issues).

Question 5

What happens if my site goes down?

Accepted Answer

With a care plan, we're notified immediately of downtime. We investigate and restore service as quickly as possible. Essential plan includes monthly backups, Growth and E-Commerce plans include weekly backups for faster recovery.

Peace of mind. Expert support.

Care Plan Packages

Essential

Growth

E-Commerce

Common Questions

Often Paired With

Web Development

SEO & Content